We just promoted one of our technicians to a store manager position. During the interview process he asked an excellent question: “What advice would you give a new store manager?” I had several answers but the first thing that came to mind was this:
Hire great people!
Yes, that sounds like the super obvious advice I said this blog would not be about. But every manager in our company – myself included – has messed this up the first (and sometimes second and third) time they’ve gone about hiring. As a manager you’re super busy and distracted with other tasks. That’s part of why you’re hiring. In that day-to-day bustle it’s easy to drop the ball on hiring and training.